The new arrangement does all the calculations, so drivers can see the time, distance, destination, and fare price at a glance. Uber has now responded to driver complaints with a redesign of the upfront fare screen. The original design required quick reflexes and even faster calculating ability if a driver hoped to see exactly what could be expected from a ride.ĭrivers liked that they could see where a rider wanted to go, but with about only 10 seconds to add up the distance to pickup, the distance of the trip, and the time it might take-and weigh all that against the fare, the old way of doing things was tricky, in more ways than one.
The arrival of upfront fares shifted the uneasiness of Uber drivers into overdrive, especially with how the pings came across. The new upfront fare screen and how it helps drivers While it’s possible they have people reviewing the driver message boards and taking action on what’s posted there, complaints are more likely to be addressed when they are delivered directly. When something goes wrong between you and the Uber driver app, it always pays to report it directly to Uber. It’s hard to track exactly what happened or how many drivers were involved. Drivers complained that they got paid for the tip, but not for the ride. Now the boards are filled with comments about how the rates seem much lower than the average reserved ride pay.Ī second issue, which seems to be a software glitch, involves reservation rides where customers tip. In the past, drivers who picked up a reservation that may have been canceled by the original driver got the same rate that was offered to the original driver. What’s with the change in fares for ping reservation rides?Ī cruise around the driver boards uncovered a ton of questions about the way fares have changed when a driver accepts a ping reservation ride.
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